1. How long is the shelf life for your tea?

    Two years stored in a dark container

 

2.  How much is shipping?

     Varies by state and area.

 

3.  How is your tea priced?

     Our tea is priced per ounce

 

4.  How much tea/herbs come in a bag?

     Our tea/herbs weighs out at 1.2-1.3 ounces

 

5.  How long does it take to receive your items?

     Orders typically ship within 24 hours.  Depending on where its being shipped 5-7 days

 

6.  How do you brew the perfect cup of tea?

     Below is a Tea Steeping Chart to assist you on water temperature, time and measurements.

TYPE OF TEA TIME TEMPERATURE VOLUME
BLACK 4-5 min 212˚ F 1 tsp / 8 oz
GREEN 2-3 min 180˚ F 1-2 tsp / 8 oz
WHITE 1-3 min 180˚ F 2 tsp / 8 oz
OOLONG 2-4 min 180˚ F 1-2 tsp / 8 oz
HERBAL 4-5 min 212˚ F

1-2 tsp / 8 oz

 

7.  How do I return an item?

     Unfortunately, we do not take back any opened or used products. However, if you received a damaged, defective, or incorrect item, we'll gladly make appropriate arrangements if you let us know within 30 days of delivery.  Please send your email to kathryn@brutea.com and we will get back with you within 24 hours.

 

8.  Do you charge taxes?

     Tea and teaware are subject to sales tax for all purchases.

 

9.  Do you make speciality blends?

     Yes we do.  Please contact Christina at tina@brutea.com and she will get back with you within 24 hours.

 

10.  Do you want to sell our tea at your place of business?

       Sure.  Contact Kathryn at kathryn@brutea.com and she will get back to you within 24 hours

 

11.  Don't see the answer to your question?

       No problem.  Just send your email to kathryn@brutea.com and we will get back to you within 24 hours